Customer Assistance Representative | Enterprise Holdings – Miami, FL 33131

Website Enterprise Holdings

Job details

Pay

$16 an hour

Job type

Full-time

Full job description

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch location. This role is available as regular full time.

THIS IS A FULL TIME POSITION 40 hours per week with benefits
Pay is $16.00 / hour
Location: 2060 NE 2nd Ave Miami FL 33137

Apart from religious observations, must be available to work the following schedule:
Mon, Tues, Wed, Fri 8am-5pm & Sat 8am-3pm


Responsibilities:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns and check-ins
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


Qualifications:

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to understand, read, write and speak English
  • Must be willing to accept $16/hour
  • Apart from religious observations, must be available to work the following schedule:
    Mon, Tues, Wed, Fri 8am-5pm & Sat 8am-3pm

To apply for this job please visit secure.indeed.com.

About the author

Hee Caudill

Hey, I am Hee Caudill and I am a mother of two boys, both under the age of 18. I have dedicated my time and energy to helping teens find suitable and accessible jobs. I research various job opportunities for teens and compile them into an easy-to-read list with direct links to apply so that they can gain valuable work experience early on in life. My lists are updated regularly to include the highest-paying jobs for teens, internships, and part-time positions, making it easier for young people to get their foot in the door. With my help, teens can secure a position in their desired field before graduating high school.